7610 Scanner on my printer no longer working

[LBMcKinney]

Hello!

I have an HP Envy (new in 2018 computer. After Windows 10 update, my older, but still awesome HP7610 All in One Wide Format Printer no longer scans. I can get it to print. I followed all the support assistants and the HP Scan and Print Doctor's recoomendations,  I did not do a system restore as I HATE doing that. Is that the only option I have left to try (they never seem to work). I've already lost a super expensive color laser HP Printer to Windows 10, now I would hate to lose this one, too.

Thank you in advance for any help you may have - I am at my end.

Beth McKinney

[Raj1788]

@LBMcKinney

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-7610-wide-format-e-all-in-on... to download and install the printer driver.

Try to scan.

Keep me posted, how it goes!

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Cheers:)

[LBMcKinney]

I already figured it out - thanks!

[Riddle_Decipher]

@LBMcKinney That's awesome, I'm glad you got it fixed,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

[ShlomiL]

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi