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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer

OfficeJet 7740. I upgraded to Mac OS Ventura 13. Now the printer goes offline after every use. If I power down and restart it  it works, as soon as it goes idle it goes back offline, then I have to power off and start again. I have removed and readied the printer, I have checked for driver updates - nothing.

1 REPLY 1
HP Recommended

@RDID

 

Welcome to the HP support community.

 

I understand that you are getting a printer offline error, I am glad to assist you.

Locate and run Diagnose & Fix in the HP Smart app for Mac and Windows computers.

  • Open the HP Smart app, and then open Diagnose & Fix.
  • If you do not have HP Smart, download it from HP Smart - Microsoft Store or HP Smart - Mac App Store.
  • Windows: Click the Diagnose & Fix icon in the bottom-left corner.
  • macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
  • Click Start.
  • NOTE: Do not close HP Smart while the troubleshooter is running.
  • Clicking Start for Diagnose & Fix in the HP Smart app
  • Follow any instructions provided if any issues are found.
  • Diagnose & Fix results in the HP Smart app
  • If the issue is not resolved, select one of the additional resources, or go to HP Customer Support and search for the specific issue or error message you are experiencing.

Remove and re-add your printer from the print queue to clear any error states.

  • Click the Spotlight icon , and then search for and open Printers & Scanners.
  • Click the printer name, click Remove Printer or the Remove button , and then click Remove Printer or Delete Printer when prompted.
  • Removing the printer from the queue
  • Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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