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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-14-2020 11:26 AM

HP Recommended
Product: OfficeJet 7740
Operating System: Microsoft Windows 10 (64-bit)

When I scanned the photo, the highest resolution the HP software allows me to use to scan a color photo was 300 ppi.    I did click on the "more" arrow in the upper right corner of menu which took me to screen that would allow me to change scan resolution, but my only choices were 75, 100, 200 or 300.

 

I tried the scan doctor and selected the twain driver.  Scan doctor said it was working fine.

 

The 7740 specification says it will print up to 1200 ppi.  that is one of the reasons I bought the 7740 (it would scan to higher resolution that the old 8610).  300 ppi is not very good for photos. Is there way to get up to 1200 ppi  and i just did not see it?  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 12:03 PM

HP Recommended

Hi,

Scanning higher resolutions are supported by the Flatbed Glass only.

Change the Scan Source from Automatic Document Feeder to Flatbed Glass, then higher scan resolutions will become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎04-14-2020 12:03 PM

HP Recommended

Hi,

Scanning higher resolutions are supported by the Flatbed Glass only.

Change the Scan Source from Automatic Document Feeder to Flatbed Glass, then higher scan resolutions will become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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