8010e OfficeJet scan stalls with error code B8093B62

[T-rickster]

Why do I need to  half-dismantle my printer/scanner to fix a 'temporary memory issue'?  Pulling cartridges and unplugging the power cord at both ends...Why?

[Jerry_57]

Hi @T-rickster,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code B8093B62 typically indicates a temporary issue with your HP OfficeJet 8010e, often related to memory or the printer's internal components. To resolve this, you may need to perform a reset and check the installation of cartridges. Here are some steps to help you troubleshoot and fix this error:

 

Power Reset:
 

• Turn off the printer.
• Disconnect the power cord from the printer and also from the power source.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the power source.
• Turn the printer back on.

Check and Reinstall Cartridges:
 

• Open the cartridge access door.
• Carefully remove each cartridge from its slot.
• Check for any tape or blockage on the cartridge contacts.
• Reinsert the cartridges securely back into their respective slots and ensure they are properly aligned.

Ensure Proper Connections:
 

• Verify that all USB cables or network connections are properly connected and functioning.
• If you are using a USB connection, try connecting directly to the computer without any hubs.

Update Firmware:
 

• Visit https://support.hp.com/us-en to check if there's a firmware update for your printer model. Updating the printer’s firmware can help resolve known bugs and issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support