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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-28-2022 09:39 PM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My ADF works for copying, but not when scanning.  No paper stuck in the feeder. Loaded only 6 sheets with no tears, creases, or dog ears.  What else can I troubleshoot?

Category:
5 REPLIES 5

‎12-02-2022 05:57 AM

HP Recommended

Hi @LisaLois,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with scanning. I'd like to help!

 

Can you download and install the FULL featured printer software from HP for your operating system: Click here

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

When scanning using the HP Scan from the FULL solution software, please ensure the Source is selected as "Use Document Feeder if loaded"
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎12-07-2022 02:02 AM

HP Recommended

Hi @LisaLois,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎12-07-2022 07:15 PM

HP Recommended

Thank you.  I appreciate ur advise.  However,  not technically savvy I'm concerned where to find the right software,  stepping thru questions and screwing up the system completely.   Initial printer installation created problems to the extent that I had to return the printer.   New printer printed intermittently,  inconsistently, and after 3 month of problems it settled down.  I can now print with out too many issues.

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‎12-08-2022 08:07 AM

HP Recommended

Hi @LisaLois,

 

I'm glad to hear that the printer working now, and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-09-2022 08:10 AM

HP Recommended

Hi @LisaLois

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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