8600 Scan Failure

[Gray_154F]

Error message: "Scanner Failure - Unable to scan, copy or send a fax."

I have cycled and removed power.  I have tried HP Print and Scan Doctor; it stops at System Utilities.  The scanner bar does not light up or sweep when the device is powered on.  The scan bar does not light up when I open the cover to copy, although I cannot copy because of this error message.  I suspect either the bulb burned out or the bar is jammed.  I don't know how to troubleshoot that specifically.

Error Message

[sandytechy20]

@Gray_154F 

Welcome to the HP support community.

I understand that you are getting a scanner failure error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.