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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-01-2018 03:53 AM

HP Recommended
Product: OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

My Officejet Pro 8610 has an alignment issue when scanning and copying.  The scans / copies are consistently "rotated" counterclockwise by maybe 5 degrees.  This happens whether the original is on the glass or when using the document feeder.  Printing from a file produces straight, aligned pages.

 

The problem may have been getting progressively worse over the last year, and is quite annoying at this point.  Aligning the print head has not helped.  Does anyone have any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2018 08:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Seems like the scanniing mechanism may have deviated.  When scnaning from ADF, please use the guides.

 

When scanning from glas, one way to counter the 5 degress is to place it "slanted" -5 degrees.

 

An easier way would be to use software to rotate the image after scanning.

 

Try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Once the document is scanned, go to "More" (top righ hand corner) > "Manage Images", straigten the image as desired)

 

Hope that helps!.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎02-01-2018 08:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Seems like the scanniing mechanism may have deviated.  When scnaning from ADF, please use the guides.

 

When scanning from glas, one way to counter the 5 degress is to place it "slanted" -5 degrees.

 

An easier way would be to use software to rotate the image after scanning.

 

Try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Once the document is scanned, go to "More" (top righ hand corner) > "Manage Images", straigten the image as desired)

 

Hope that helps!.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-03-2018 06:43 PM

HP Recommended

Thanks for the guidance.  The software should help me correct the misalignment, and thus extend the useful life of my printer.  Your help is much appreciated!

Was this reply helpful? Yes No

‎02-03-2018 11:07 PM

HP Recommended

Hi @lebridges,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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