8620 Scan to e-mail and e-mail alerts stopped working

[Paul_Zhimble]

8620 Scan to e-mail and e-mail alerts stopped working.

Error message:

Secure connection (SSL or TLS) failed. Check your settings and try again.

Latest firmware, reset printer multiple times. Cannot get both options to work.

E-mail server works perfect for other applications

[Dragon-Fur]

@Paul_Zhimble 

Welcome to the HP Community --

The printer supports Digital Send.

Reference:

Datasheet HP Officejet Pro 8610/8620/8630 e-All-in-One 

Digital sending standard features:  Scan-to-e-mail; Fax Archive to E-mail

Check whether your email provider requires 2-Step and an App Password to access third party apps.

Scan-to-Email qualifies as a "third party app".

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", "HP Scan > Email" and "Share" are subject to your Email provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email password in "third party" apps and software.

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Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP - Scan-to-Email - "App Password"

EWS_9025_Scan-to-Email_Setup_3

References / Resources

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8620 e-All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Paul_Zhimble]

Hi, thank you for the reply. however, my e-mail server does not have two-factor authorisation configured. It seems not to be able to establish a secure connection. Any other ideas?

[Dragon-Fur]

@Paul_Zhimble 

You are welcome.

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@Paul_Zhimble wrote:

Hi, thank you for the reply. however, my e-mail server does not have two-factor authorisation configured.

It seems not to be able to establish a secure connection. Any other ideas?

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Note sure.

Security errors come back to the email provider not accepting the receipt of the package.

There must be "something"...

Try restarting everything, including the router -- it is not high on the list of magic, but it's fairly painless.

Check EWS to ensure that something odd has not happened to your Security settings. 

Reference:

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings

Check the list of allowed (checked) services.

Example - EWS - Settings > Security > Administrator Settings

EWS_9025_Webscan_Settings_Security_Administrator_Webscan_3

Manually remove all profile and SMTP information and start over.

Try using a different email address from a different provider.

True - if that different provider is one of the many who have email providers who have disabled "Less Secure Apps", you will have to create and use the App Password in place of the regular email password. 

Check whether your current email provider offers the option of creating / using 2-step verification.  If yes, switch on 2-Step verification, Create an App Password for mail, edit your SMTP Profile and email profile for Email Alerts > substitute the App Password in place of your regular email password.

Restore the printer to the factory or network settings.

Network defaults is a bit less harsh but it is not as likely to help.

Factory defaults wipes out all settings, including those for your Fax and Scan to Email.

There's the risk of locking up the printer.

Reference:  User Guide > Page 39

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"