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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-05-2017 10:27 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Possible hardware issue. Whether copying or scanning the document goes through the scanner completely, however, the system keeps pushing as if there were a jam. Eventually it will timeout and report an ADF jam. If another sheet is inserted during this time before the timeout, the first scan finishes and then hangs on the next sheet. It seems as if there is no senseing of the end of the scanned sheet. Looking for guidance on this.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2017 03:01 AM

HP Recommended

I will try and give some information.Make sure that the flag sensors are not stuck in the ADF unit.Sometimes the sensor get stuck and also unhooks from the right position.This might help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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3 REPLIES 3

‎10-06-2017 11:59 AM

HP Recommended

 

 

Hi @StubornScotsman,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 8710 All-in-One Printer wherein the ADF does not detect that the image is scanned even after the paper is scanned and hence will time out and give an ADF jam error.

 

This could be a hardware issue with the ADF.

 

However, I suggest that you update the firmware from the link: Firmware Update

 

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

 

You have a good day ahead.

 

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎10-07-2017 03:01 AM

HP Recommended

I will try and give some information.Make sure that the flag sensors are not stuck in the ADF unit.Sometimes the sensor get stuck and also unhooks from the right position.This might help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎10-09-2017 07:33 AM

HP Recommended

Initially I had updated and reload firmware with no help.

 

 

Once I was able to open the ADF I saw the flag sticking in the loaded position. Blew it out and it now works fine.

 

Thanks for your help.

Was this reply helpful? Yes No
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