8710 Fax will not receive without pressing accept with auto answer on

[DanLeighton]

Cannot receive fax without accepting the fax by hitting the button on the control screen.  I need it to receive when I am not right there to push the button!   Sends faxes ok.  Test page passed in all categories.

[Raj1788]

@DanLeighton

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

Follow the below steps to turn on the auto answer.

• On the printer control panel, touch “Fax”, touch “Fax Setup”, and then touch “Preferences”.
• Swipe down on the display, and then make sure “Auto Answer” is set to “On”. If “Auto Answer” is off, touch the toggle to turn it on.

Click on this link: https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[DanLeighton]

AUTO ANSWER IS ON ALREADY!  Still requires pushing the button to accept any incoming fax.   All tests passed.  Replaced a older fax machine on this line.  Outgoing faxes work fine as do all other functions.  It just completed an update.

[Raj1788]

@DanLeighton

Thanks for the reply,

Do you have the shared line or the dedicated fax line?

Do you have an answering machine?

was the auto answer working before?

Keep me posted!

Cheers:)

[DanLeighton]

8710 is attached to an ATT Automatic Fax Switch in the Fax port.  Worked perfectly with the old fax machine.  Unit has been on line for decades with mutliple fax machines-no issues.  If an incoming fax tone is received it is automatically switched to any fax machine attached.

Yes.  Answering machine requires higher ring count on a separate port.

Auto Answer was always on since installation last year, but no incoming faxes, only outgoing faxes, until this week.

[sandytechy20]

@DanLeighton

I see that you were interacting with @Raj1788. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

I understood the issue better now.

Update the printer firmware.

Refer this HP document to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[DanLeighton]

Back from vacation and could not find anywhere in the menu on the machine to update the firmware.  Auto answer is in the ON position, but it still will not receive a fax without being there to accept it.

[Raj1788]

@DanLeighton

Thanks for the reply,

To provide you with an accurate solution, I'll need a few more details:

Do you have an answering machine?

Run a fax test to confirm the fax set up was successful. On the printer control panel, locate Run Fax Test in the Fax orSetup menus. A report prints with test results and any instructions to resolve issues.

Let me know the Test results.

R eset the printer, check for any hardware or phone service-related issues and restore the default fax settings.

   NOTE:

Re-add any printer settings and preferences that were removed after a reset or settings restore.

• Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.

• Remove conflicting phone line services: Services such as voice mail and call waiting, or services designed to prevent undesired calls such as anonymous call rejection and privacy manager can interfere with incoming faxes. Contact your telephone company if they are interrupting fax communication.

• Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.

Keep me posted, how it goes!

Have a great day!

Cheers:)