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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-02-2020 08:00 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

I can't scan a document because the HP Smart app says the scanner is busy every time I try, even though the status of the printer shows "Ready." If I try to use the scan function on the printer, it says to install the software on my computer. I've tried the HP Doctor. No luck. Rebooted both pc and printer.

1 REPLY 1

‎06-05-2020 05:32 PM

HP Recommended

@gamelia Lets start with power reset as per HP standards, here's how we recommend doing it:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

 

I suggest that we start off by running the HP Print and Scan Doctor.

Let me know if you see any error codes or messages.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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