8710 Scanner reads: "No computer found"

[AM3457]

HP 8710 All-In-One - When Trying to Scan to a Computer, it reads: NO COMPUTER FOUND.  It stopped scanning recently.  Does anyone have a fix?

[Dragon-Fur]

@AM3457 

Welcome to the HP Community Forum.

What you do depends on several things, including:

• Whether Windows Updates are current and installed
• Whether the scan operation stopped working due to a network connection failure
• Whether the full feature software is installed

AND - related

• Whether Scan to Computer is enabled

AND -- related --

• Whether the installed driver is corrupted

Ideas

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- Windows Updates -

Check for Updates - if there is a "pending Restart" update waiting, do Restart the computer

==============================================

- Driver Installed - generally working and not corrupted -

First

>>> Scan to Computer must be enabled.

Check Manage Scan to Computer Setup in the Printer Assistant

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==============================================

- Network tangled -

Restart Everything, including the router that controls your network

This might actually be enough -- just depends on what is wrong...

==============================================

- Driver Installed - generally working -

Restart Everything did not work

Next,

If the software is generally working and the issue seems to be isolated to "scan",

Reload the installed Printer Software

Open Control Panel > icon view > Devices and Printers

Find and Right-Click on your printer > Select to Remove

Wait around for a few seconds..

Along the top ribbon, select Add a Printer

Your printer should show up - Select your printer - confirm that you want to add it...

If asked something similar to "Add using already installed software?"

Confirm / Say Yes / Do that

After the software is reloaded,

Restart the computer and log in

==============================================

- Driver Installed - Possible driver corruption -

Note that driver corruption can be caused by almost anything:  Windows Updates, minor changes that Windows makes deep in the Operating System  / File System, a leaf blowing by the house...

Try an Uninstall > Restart > Install of the printer software.

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Basic Instructions -

Install the Full Feature Software / Full Driver printer software

Preparation

If the printer software is still / already installed, 

Uninstall the printer software  from Control Panel > icon view > Programs and Features

Restart the computer and log in

( Reference Uninstall HP printer software and drivers )

NOTE:  If the printer also installs Help files – Select and Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

What if?  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

After the printer software is uninstalled, check that the printer is not still lurking.

Windows 10

Control Panel > icon view > Devices and Printers

If the printer is listed, Right-Click on the printer "Remove device" > Restart the computer and sign in.

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Remove (upper right)

OR

Settings > Bluetooth & devices > Devices > (Scroll down) More devices and printer settings

If the printer is listed, Right-Click on the printer "Remove device" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

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