8720 SCANS WITH VERTICAL LINES

[diamondcutter47]

I get vertical lines one the left side of the scan using the flatbed or the document feeder.   Is my problem in the main PC Board or the scanner module or a ribbon cable??

[Echo_Lake]

@diamondcutter47

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? 
• When was the last time it worked fine?

While you respond to that, let's try these steps: Resolve scan quality problems on HP printers By the end of the article you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[diamondcutter47]

The print function works great.   It is just the scanning that is the issue.    I have taken all the steps listed in the "Resolve scan quality issues on HP Printers" and nothing resolved.    It has been several months that the scanner has not performed.   I have just forego using it and just using the 8720 for printing.  I have Fujitsu scanner filling that function but would like to get the scanner on the 8720 again.    

If I knew what part to change I am capable of replacing it.

[Echo_Lake]

@diamondcutter47

Thank you for posting back.

This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ptma8256]

I have the same issue.  How do you fix this issue?

[Echo_Lake]

@ptma8256

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ptma8256]

I did not receive a private message.  Please resend it.