9010 scam to email Outlook 2016

[jeppes]

07-09-2019 10:15 AM

Product: 3UK91B

Operating System: Microsoft Windows 10 (64-bit)

Hello,

 The PC is brand new Windows 10 64 bit ver 1903 with Microsoft Office 2016 Home & Business.

On the new HP printer software Scan i click 'scan PDF to E-mail'  but when the scan is in preview to the screen when going further there is a fast popup windows that dissapear with the messsage saving….. i cannot read it because it is gone so fast.

Nothing happens in Outlook 2016 so there is no new mail with the PDF attachment . When i go to the settings page the setting is set for Outlook.

When using the new APP there is only option to scan to Windows 10 mail and NOT OUTLOOK.

So i dont understand a Officejet PRO printer and not a working connection to Outlook.

Any suggestions are more than welcome.

[ShlomiL]

Hi,

To deny any Outlook related issue, when you go to any file on your computer and right-click it, then select Send To > Mail Recipient, does it open an Outlook New Message dialog with the file attached as expected or may return any similar or any other error? this is the same action done by the HP Software.

Please let me know the results,

Shlomi

[jeppes]

In adobe for example, Outlook is the choice that comes up.  As it is in Word and Excel.  Within HP smart, the only choice that shows up is MS Mail, but no Outlook.  Outlook is the default email app chosen within Default Apps.  I have seen several other of this specific issue within HP's community Exchange.

[jeppes]

Outlook is not even a choice, only MS mail.   Outlook is the default mail app