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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-07-2020 11:55 PM

HP Recommended
Operating System: macOS 10.14 Mojave

Hi Guys

Just purchased OfficeJet Pro 9019

Can't scan ( error code 9923 tried thru Printer have error Server Failed.

Settings -Network Hp- Setup < F4- Office Jet Pro ( Security None )

Cannot remove IPV6

Please help, this is printer no.3 in the last week

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2020 12:09 AM

HP Recommended

Hi, @PML88007 

Download the latest firmware version via this link.
Refer to this document for the steps of firmware upgrade via USB connection.

 

In case of need, do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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1 REPLY 1

‎02-08-2020 12:09 AM

HP Recommended

Hi, @PML88007 

Download the latest firmware version via this link.
Refer to this document for the steps of firmware upgrade via USB connection.

 

In case of need, do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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