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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2022 06:46 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,
My A3 scans are cropped, or doesnt scan A3.
I have the scanner connected with an ethernet cable and the result is the same with all my scanning and image apps. The native Windows apps and in Corel PhotoPaint.
see image> as you can see, these are 2 x a4 caricatures and the scan perimeter is some sort of unusual dimensions, not even A4. Looks more like the old Foolscap dimensions.
Any clues?

FINISHED ART.jpeg

Category:
1 REPLY 1

‎10-21-2022 08:44 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you using the HP FULL software to scan?

 

Download the software and install:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

This resource would be useful:

https://www.youtube.com/watch?v=OUt0l2twReM

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjvGX7KpDjFfzRDv7_TDPG2

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document
HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document
youtube.com/watch?v=OUt0l2twReM
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to Scan a Tabloid / A3 size document on the HP Officejet Pro 7740 AiO printer. The HP Officejet Pro 7740 is a printer that offers Print, Copy, Scan & Fax. The HP full feature software ...
HP Officejet Pro 7740
HP Officejet Pro 7740
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