ADF Scanning is skewed

[tpa0001]

I tried 2 different 7602 printers and had the same issue on each, When scanning, especially from the ADF, the result is crooked or skewed. I ordered my first printer from Amazon, and contacted HP support to (Ticket/

Case#5157900812) see if they knew  of o solution, they helped the best they could, but in the end it was decided it would be best to send me a new printer. The second printer had the same issue, and support was once again contacted. This time it was mutually decided to return the printer for a refund, however they only want to provide a partial refund due to my using the printer. This appears to be a known issue and has been widely discussed on the support forums, so I am not sure why I am being penalized. There has since been a back and forth of emails, with me replying on 4/10/2026 snd still waiting on a response. All I am trying to do is return the printer I received from HP for a full refund. Can someone please help?

[M_Salman]

Hello @tpa0001, welcome to the HP Support Community.

Thank you for your continued patience and for sharing your experience with us.

We’re truly sorry to hear that even after receiving a replacement, you’re still facing the same issue. We completely understand how disappointing this must feel, especially after the time and effort you’ve already invested in resolving it.

Please be assured that your case has already been escalated to our support team for priority review. They are actively looking into this and will reach out to you with an update as soon as possible.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman