ADF keep trying to keep paper when there's no more paper on the feeder

[passini]

Hi!

I have a HP OfficeJet Pro 8710. When I try to scan using the ADF, the ADF pick the paper normally. But after pick the last paper, it appears to keep trying to pick more paper, when there's no more paper on the feeder.

After some time trying to keep more paper with no success (because there is no more to pick), it cancel the scanning and this message appears: "The document feeder was not able to pick the original. load the original in the document feeder and try again"

I already tried to clean the feeder, and that little piece that is pushed when we put paper on the feeder seems to be working fine.

Any ideas?
Thank you so much.

[Jeet_singh]

@passini,

Thank you for posting your query on HP Community,

Have you tried to clean the ADF rollers and the separator pad. 

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may also try to make a copy from the adf and check how it goes. 

Alternatively, you can go through the steps suggested in this support document for - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[passini]

Hi! Thank you for your answer.

My printer's firmware wasn't updated. I updated the firmware, but didn't work.

Tried to  do a hard reset as you suggested, but didn't work as well.

The last test was to make a copy from the ADF, and the problem persists too. It keeps trying to pick the paper when there's no more paper left on the feeder, and after a while it cancels the job without making the copy, and shows the same message: "The document feeder was not able to pick the original. Load the original in the document feeder and try again".

Is there anything left to do before send my printer to the assistence?

Thanks again!

[Jeet_singh]

@passini,

In this scenario, I would suggest this could be a possible hardware failure with the printer. I would recommend you contact our HP support team for further assistance.

HP Support team can be reached on www.hp.com/contacthp

Let me know if you need any further assistance. I'll be more than happy to help you.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!