ADF on Scanner not Working

[TRenee1]

This is happening quite frequently, but I cannot scan-to-email using the ADF on my Ho Color Laserjet M479dw.  Here are steps I have performed: 

*restarted my computer and scanner both to ensure they are on the same network.

*ensured that IP Address is correct

*ensured that the information for the outgoing server is correct

I can scan from the desktop but this is not ideal when you have files with multiple pages.

Please help!

[Sneha_01]

Hi @TRenee1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already taken some troubleshooting steps, but let's delve deeper into resolving the issue with the Automatic Document Feeder (ADF) on your HP Color LaserJet M479dw scanner not working for scanning to email. Here are some additional steps you can take:

Check ADF for Obstructions:

• Open the ADF cover and visually inspect the document feeder for any obstructions, such as paper jams, debris, or foreign objects.
• Use a flashlight to ensure thorough visibility inside the ADF path.
• If you find any obstructions, carefully remove them and close the ADF cover securely.

Clean ADF Rollers:

• Over time, dust and debris can accumulate on the ADF rollers, leading to scanning issues.
• Use a lint-free cloth slightly dampened with water to gently clean the rollers.
• Refer to the printer's user manual for specific instructions on accessing and cleaning the ADF rollers.

Reset Printer Settings:

• Reset the printer settings to default to ensure that there are no misconfigurations causing the scanning issue.
• From the printer's control panel, navigate to the Settings menu and look for the option to reset the printer to factory defaults.
• Follow the on-screen instructions to perform the reset.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed.
• Visit the HP Support website, enter your printer model, and download any available firmware updates.
• Follow the instructions provided to install the firmware update on your printer.

Check Email Settings:

• Verify that the email settings configured on the printer are accurate, including the outgoing server settings, authentication method, username, and password.
• Double-check the email address entered as the recipient for scanned documents.

Test with Different Document Types:

• Test the ADF with various types of documents, such as single-page and multi-page documents, to see if the issue persists across different scenarios.
• This can help determine if the problem is specific to certain document types or consistent across all scans.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[TRenee1]

Hi Rachel,.

Thanks for following up. My ADF itself was not the problem. It is just that when I tried to "Scan to Email" using the ADF that it wasn't working, only the glass. I have documents that are over 40 pages at times, and trying to scan page-by-page would have been too overwhelming. Apparently, the problem seemed to be a conflict with 2 Factor Authorization being automatically set up using my **bleep** account, so the server and printer were not talking to each other via the printer itself. Weird. It seems to be fixed for now.

[Sneha_01]

Hi @TRenee1,

Welcome to HP Support Community.

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support