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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-07-2020 05:05 AM

HP Recommended
Product: DeskJet ink advantage 3835
Operating System: Microsoft Windows 10 (64-bit)

DeskJet 3835. 
There is a problem with the scanner option.  I like to scan multiple documents using the ADF. But when I insert for example 3 Documents into the feeder, and on the computer I click on scan(using “HP printer assistant” program), the 3 documents are going nicely true the scanner one by one, only now on the computer it’s saving/showing only the first scanned document. Not the second and third document.


Maybe it’s just a setting on the computer but I can’t find it. 

can u please assist. 

8 REPLIES 8

‎09-09-2020 12:46 PM

HP Recommended

@SeaBarracuda

 

Welcome to the HP Support Community.

 

To add more pages to your scan, click the Add pages icon on the bottom bar, load more pages into the document feeder, and then click Scan.

 

This document should help you further: https://support.hp.com/in-en/document/c03466081

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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‎09-09-2020 01:27 PM

HP Recommended

Hi,

 

That is not the solution. 
When I load multiple documents into the feeder, for example 3. 
Then all the 3 documents are going through the scanner. But only the first one is visible on the computer. So the computer thinks it has scanned only one document. But it scannend 3! 

So in this case I need to take the 2 other NOT scanned documents out underneath the feeder, put it back in the feeder again, press the + icon, scan the 2 documents. But again only the first page is scannend. Need to take the last document out underneath the feeder again, press the + icon, scan the last 1. 

this is not how it need to be, normally I add 3

documents and all 3 documents are scanned at one movement. 

But when I put 3 documents into the feeder and Hit the button Copie, now the 3 documents are copied in One movement and creating 3 documents.

 

Please assist.

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‎09-10-2020 02:11 AM

HP Recommended

Hi,

Please click the Start icon and select Settings (the Gear icon), then select Apps,

Type HP into the "Search This List" bar and uninstall the HP Deskjet 3830 Basic Device Software.

 

Next, download and reinstall the printer using the software below:

https://ftp.hp.com/pub/softlib/software13/printers/DJ3830/DJ3830_Full_WebPack_35.0.61.exe

 

May you now see any difference?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-10-2020 04:21 AM

HP Recommended

Good day,

 

Unfortunately, I deleted the software and reinstalled the software.

no results. 

please assist.

 

kind regards 

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‎09-10-2020 05:45 AM

HP Recommended

Did you reinstall it using the link included in my previous post and not with any installation downloaded earlier?

 

Can you Successfully make a color copy from the feeder of multiple pages?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-10-2020 05:55 AM

HP Recommended

see below reply to your questions.


Did you reinstall it using the link included in my previous post and not with any installation downloaded earlier? Yes I used the link. 

 

Can you Successfully make a color copy from the feeder of multiple pages? Yes I can make a color copy with multiple pages using the feeder. 


Please assist.

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‎09-10-2020 07:14 AM

HP Recommended

Thanks for clarifying.

 

How is the printer connected to your PC? via USB or wirelessly?

 

Please open the HP Scan software, right-click the Save as PDF shortcut and Restore the Default Settings for the scan shortcut, then check for any difference.

 

If the same persists go to Start > Settings > Addps and search for HP.

Click the Basic Device Software option once and please let me know what exact version number is listed for the installed version, you will see the version number next to the listed installation date.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-10-2020 08:07 AM

HP Recommended

Good day, see reply below. 

How is the printer connected to your PC? via USB or wirelessly? USB connected 

 

Please open the HP Scan software, right-click the Save as PDF shortcut and Restore the Default Settings for the scan shortcut, then check for any difference.  Done, no results 

 

If the same persists go to Start > Settings > Addps and search for HP.

Click the Basic Device Software option once and please let me know what exact version number is listed for the installed version, you will see the version number next to the listed installation date. Version number: 35.0.61.54677 date installed: 10/09/2020

 

please assist 

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