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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-15-2026 07:13 PM - last edited on ‎04-16-2026 02:16 AM by Moderator

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I tried 2 different 7602 printers and had the same issue on each, When scanning, especially from the ADF, the result is crooked or skewed. I ordered my first printer from Amazon, and contacted HP support to (Ticket/

Case#[edited] ) see if they knew  of o solution, they helped the best they could, but in the end it was decided it would be best to send me a new printer. The second printer had the same issue, and support was once again contacted. This time it was mutually decided to return the printer for a refund, however they only want to provide a partial refund due to my using the printer. This appears to be a known issue and has been widely discussed on the support forums, so I am not sure why I am being penalized. There has since been a back and forth of emails, with me replying on 4/10/2026 and still waiting on a response. All I am trying to do is return the printer I received from HP for a full refund. Can someone please help?

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