Able to scan from glass but not via the document feeder

[BZak15]

When scanning using the document feeder, the pages appear to run through normally, but I receive a "Document Feeder Issue" error message.  I am able to scan using the scanner glass option.  Here is the message.  Any advice is appreciated.  Thanks.

[zoey7886]

@BZak15, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Document Feeder Issue" on HP OfficeJet 6954 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When encountering a "Document Feeder Issue" error while using the document feeder on your HP OfficeJet 6954 All-in-One Printer, but not when using the scanner glass, you can perform the following steps to troubleshoot and resolve the issue:

Check the Original

Ensure Proper Loading:

• Make sure the original documents are loaded correctly into the Automatic Document Feeder (ADF).
• The documents should be placed face up and the top edge should go in first.

Check for Obstructions or Debris:

• Open the ADF and inspect for any debris like paper fragments or dust that may be obstructing the path.
• Clean the ADF rollers and the scan area if necessary; use a lint-free cloth slightly moistened with distilled water.

Check the Printer Settings and Software

Verify Scan Settings:

• Ensure the scanner settings are configured correctly in the HP printer software.
• Access the HP printer software and confirm settings under the Scan settings to make sure it designates the correct scan source.

Update Firmware:

• Visit the HP support website to check for any firmware updates for your printer.
• Download and install any available updates to ensure optimal functionality.

Clean the Scanner

1. Cleaning Procedure:
   • Access and carefully clean the scanner glass, ADF scanner glass, and the ADF strip.
   • Be gentle to avoid scratching the glass surfaces and ensure they are free of smudges and dust.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,