Access denied

[Mz_JC1]

Apps feature says access denied. Please wait....

[praveenbv]

Hi@Mz_JC1,

Welcome to the HP Support Community!

I understand when access apps on the printer control panel you are getting error access denied.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Try the steps recommended below.

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.

If the issue still persists try performing an NVRAM reset on your printer and check if it helps.

Since the steps to perform NVRAM reset is confidential, I will send you the steps in a private message. Please watch your inbox for more information.

Please let me know the outcome!
Have a great day ahead! 

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[Mz_JC1]

Thank you for the suggestions. However I spent 5.5 Hours...yes that's 5.5 Hours on the phone with Tech Support!

Basically required factory reset and set everything back up. Exhausting.