Admin Lockout

[GWG2]

How do I get a private message to reset my printer to factory defaults?

I have tried every one of the efforts listed in the forums, including the step-by-step procedure of unplugging the power cord.  No luck.  It still says I'm locked out by the administrator though I am the administrator.

[Riddle_Decipher]

@GWG2

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I'll be glad to help you get the reset instructions to resolve the issue with the admin lockout, however, for an accurate solution I will need more details:

• What is the product number of your device? Use this link to find it: Click here 
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you attempted any steps on your own before posting on the HP Forums?
• When was the last time it worked without these issues? 

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[GWG2]

Thank you Riddle_Decifer for contacting me.

My model number is:

HP Officejet Pro 8620

My product number is:

A7F65A

My serial number is:

[removed per Rules Of Participation]

I have tried the recommended unplugging the power cord from the back of the printer with the printer on, unplugging the power cord from the outlet, waiting over a minute  and replugging the cord back into the outlet and then replugging the cord into the printer.  And I've done this several times without any luck.

The last time the printer worked was with Windows 10 Pro around 3 months ago, but I have reloaded Windows 10 Pro (completely) since then.  I am presently running Windows 10 Pro Version 1803 (OS Build 17134.165) and am in the Windows insider program for updates and changes in fixes, apps and drivers.

[GWG2]

Oh, I almost forgot...

I have also downloaded the latest drivers from HP Support in OJ8620_198.exe and also downloaded the files "Troubleshoot HP Installation Failure", "HP Print and Scan Doctor", and "HP Support Assistant".

All still with no luck.

[Riddle_Decipher · Accepted solution]

@GWG2

Thank you for the details,

Riddle_Decipher is at your service. 

I Understand you are in need of support and to help you out, I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.