After driver update HP requires me to choose program for scanning when scanning from control panel

[lcbj75]

After updating the driver (December 6, 2021), whenever I scan from the control panel to my computer I get a message from HP on my computer asking me which program to use before it begins the scan.  It offers Foxit Reader, HP Scan, HP Scan, HP Scan.  See screenshot below. It never did that before the driver update.  It does this both before and after the printer does the actual scanning.  When I click on the first HP Scan it no longer scans as a searchable pdf, when it always did before.  (Yes, the HP Printer Assistant already had searchable pdf set as the format.)  If I click on the second or third HP Scan option, then it scans as searchable pdf.

How do I set the HP software to always use the same HP Scan setup (for searchable pdfs) rather than making me choose from that list?

[Kumar0307]

@lcbj75, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to scan from the printer screen. It seems like a software issue.

Check if you have the full-feature printer driver installed on the computer. If yes, uninstall it from the control panel.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Now, try scanning.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[lcbj75]

Thank you for your response, @Kumar0307!  But...

1.  I am able to scan from the printer screen.  It's just that the new driver has added in an additional step that creates issues.  Please see the screenshot in my original post.

2.  I have the driver that you linked to.  The problem started when I downloaded and installed it.

3.  Is it possible to go back to the previous driver?

Thank you for your help!

[Kumar0307]

@lcbj75

You will have to reinstall the driver or perform a system restore.

For assistance with system restore, click here. 

Let me know how it goes.

[lcbj75]

Thank you for your response.  I finally found some free time to uninstall and reinstall the printer driver.   It made no difference.  I am still presented with 4 different programs for scanning.  I have discovered that choosing the last option allows me to create a searchable .pdf so I guess I will have to learn to live with it.

Thanks for trying.

[Kumar0307]

@lcbj75

If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.