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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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unstable
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After failed scan, scanner function no longer available

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Using an older version of the HP Print/Scan/Copy software...

I had a scanning job that crashed. Now when I try to scan I get the following message "The scanner is currently in use. Please wait until you previous task is complete and then try scanning again."

I tried running the Scan Doctor 5.4.2 diagnostic software, but The HP Print and Scan Doctor 5.4.2 check scan process stops at the "Windows (WIA) Scan" step

I uninstalled all of my HP software and drivers and loaded the HP Smart software a

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Betty0610
HP Support Agent
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@unstablev

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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