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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-03-2023 12:41 PM - edited ‎12-04-2023 10:05 PM

HP Recommended
Product: HP Officejet 6700 Premium e-All-in-One Printer - H711n

I have tried everything I can find to troubleshoot this issue. Since I installed Windows 11 on my HP Envy Touchsmart, I can no longer scan. I can print just fine, and the PC sees the IP address of the printer. I have removed and re-installed the printer, the driver, installed the HP Smart app, power-cycled the printer (including unplugging it for several minutes) and restarting my PC, ran diagnostics - to no avail. The error I'm getting is "Scanner is busy" or "Scanner in use". Also, the HP Print and Scan Doctor flagged 'Driver Check' but HP also says I have the most recent drivers, and it indicates a scan error but doesn't say what it is, so I'm stumped.

 

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Please help!!

1 person had the same question
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