After using Hp Print and Scan doctor

[knappcharlesm]

After using Hp Print and Scan Doctor and getting a test page that suggests the printer is working, unable to print a document from the documents folder. Just get a blank page.

[senan6806]

@knappcharlesm

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

It sounds like an issue with the printer driver installed on your PC. Use the method below to remove all existing printer drivers from your PC:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers.

Once the drivers are removed, download and install the printer software and driver available here.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[knappcharlesm]

Thank you for the detailed tip for the solution to my problem with my HP printer. I found a retired veteran who corrected the problem as it was due to faulty cartridges among other items.

[KrazyToad]

@knappcharlesm

I'm glad you got this issue sorted sort out

Do visit our HP Forums and drop us a message anytime you need help

Thank you