After win 11 installallation, scanner does not work properly

[stefanoes]

After win 11 installation printer works for printing/copying but scanner instead sometime works but more often does noo.

I need to restart the PC and switch off/on the printer and it may start to work

I read the this printer purchase in late 2020 is no compliant with Win 11. Is there any work around available?

Thanhs

[Jay_G24 · Accepted solution]

Hi @stefanoes,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing scanning issues.

HP ENVY Photo 6200 printer is compatible with windows 11 OS

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

If the error persists, Try installing the printer with windows built-in driver

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[stefanoes]

Thankyou for your answer. Will try and give you a feedback

Stefano

[Jay_G24]

Sounds good.

Keep me posted

[stefanoes]

Dear Jay, glad to inform you that thanks to your detailed and precise info, my isue has been solved and printer is doing its job properly.I followed your instructions with only exception of the last step "Image acqui..." which I could not find in Services (I am Italinan and Service list is named quite differently in italian). I thank you for your deep knowledge, much much better than the official assistance of HP who turned me around for much too long with useless standard answers.
I believe that your clear indications how to clean up e get rid of all stuff of previous installations is the essence of the solution
Thanks and Good Easter
Stefano

[Jay_G24]

You're welcome 🙂

I am glad I could help!

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

Stay safe and take care! 

Happy Easter to you too 🙂