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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2016 09:57 AM

HP Recommended
Product: HP All-in-One Printer Remote
Operating System: iOS

I have updated my AiO Remote app on my iPhone, and have since been unable to save any scanned documents to my Google Drive. I'm not certain if it is something I'm missing, or a feature that is no longer available. I use the app to scan in documents for work, and being able to save directly in my Google Drive was a big help. Is there any way to still do this? I can see my Google Drive documents when I've clicked on the file tab, so I do know that it is connected. I know that the feature was available in the previous version; I was able to save directly to my Google Drive once I'd scanned the document. Now I am only able to email the document.

 

Any help would be much appreciated. I have played around with the app a bit and have seen no way to save this way, and I don't know why they would take this feature away. It was quite helpful and honestly one of the reasons I chose to keep this app instead of scanning more traditionally from a computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2016 10:37 AM

HP Recommended

Hi,

The option is still there, the way it is accessed was changed as the app was redesigned, as well it requires the Google Drive app to be installed on your iOS device.

 

Open the HP AIO Remote app, home screen, tap the bottom home icon if required.

 

Scroll to the very bottom and tap the Personalize tile.

 

Ensure the Scan to Cloud option is enabled and press on Done.

 

Press the 'Scan to Cloud' tile and perform the scan, then press the Share button, from the top icon list press the "Copy to Drive' icon and press the save button.

 

Regards,

Shlomi



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3 REPLIES 3

‎10-17-2016 10:37 AM

HP Recommended

Hi,

The option is still there, the way it is accessed was changed as the app was redesigned, as well it requires the Google Drive app to be installed on your iOS device.

 

Open the HP AIO Remote app, home screen, tap the bottom home icon if required.

 

Scroll to the very bottom and tap the Personalize tile.

 

Ensure the Scan to Cloud option is enabled and press on Done.

 

Press the 'Scan to Cloud' tile and perform the scan, then press the Share button, from the top icon list press the "Copy to Drive' icon and press the save button.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-17-2016 10:43 AM

HP Recommended

By the way, what is your printer model?

 

Selected printer models also offer direct scanning to Google Drive from the apps section within the printer screen itself..



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-17-2016 01:51 PM

HP Recommended

It is an HP Envy 7640. I know I was able to scan directly to the drive using the app before the update, so I had never tried another way.

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