Alerts

[Ruthe2]

This is all about an Alert that my Printer cannot Scan to Computer, BUT it does scan to Computer so that is not the problem.  Just everytime I Restart my PC that alert comes up and Fix has never worked.  BUT MY BIGGEST ISSUE IS I PURCHASED EXTENTED WARRANTY ON FEB 4, 2022 WHICH DOES NOT EXPIRE UNTIL FEB 4, 2024 AND SINCE I HAVE ALREADY GONE THROUGH THIS WITH HP ON FEB 11, 2022 WHERE HP COULD NOT FIND MY PRINTER, THEN SAID WARRANTY EXPIRED, I THOUGHT THIS ISSUE WAS RESOLVED WITH MY WARRANTY.  But apparently no because today again, HP says my Warranty is expired and if I would have a SERIOUS problem, I would NEVER get through to HP to deal with it, because it says my Warranty is expired.  I am really upset about this Warranty issue and it was not cheap to buy, at my age of 82 on a limited income, so I have all the necessary papers and my copy of the purchase, which by the way I went through sending all that stuff on Feb 11, 2022 to HP already and was assured it was fixed with the Warranty and I have emails to tyhat effect.  I know this is a Community but someone should know how to get in touch with HP other then here.  Thanks.

[Repairatrooper]

I have escalated your post to the moderators, asking them to have an HP agent reach out to you.

How are you connecting the printer? Network or USB?

[Anand_Andy]

Hi @Ruthe2,

Welcome to the HP Support Community

I understand you are facing a Notification and warranty update issue with your HP OfficeJet 3830 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

To stop the notifications please follow the steps in this document: HP UPD - Manage HP UPD status notification pop-ups

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ruthe2]

Thank You for your reply.  As for the Alert.  I re-installed my Printer.  Seems to have fixed it again.  Did that before and the issue came back in a couple months.  So I will deal with that.  It is just a nuisance.  I spent 4 hours with Support on Saturday, the 9th.  After those 4 hours, I scanned and printed out all my documents proving my Support Purchase and even my bank statement with all marked out except for my name, the date and HP payment for that Warranty processed same day.  It has all gone to HP Corporate Office in Palo Alto, CA.  Since this is the second time this has happened for the same Warranty and still it is not showing I have the Warranty when I log into HP, AND HP Employees cannot solve the issue, AND knowing since they cannot solve the issue, means when and if I actually need TRUE Warranty, I will not get it, well, that demands my going to the top.

[Anand_Andy]

@Ruthe2,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!