All of a sudden, I have a yellow line down the left side of the page

[TimInNY]

My printer was scanning and printing fine this morning. Now, I have a yellow 1 inch line going down the left side of the page. I have done a reset and cleaned the glass but didn't fix it. Any ideas??

[Sneha_01]

HI @TimInNY,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing a yellow line down the left side of the page when scanning or printing, it's likely caused by a dirty or damaged component within the scanner or printer. Here's what you can do to troubleshoot and fix the issue:

Step 1: Clean the Scanner Glass

1. Turn Off the Printer:
   • Make sure the printer is turned off and unplugged from the power source.
2. Open the Scanner Lid:
   • Open the scanner lid to access the scanner glass.
3. Clean the Glass:
   • Use a lint-free cloth slightly moistened with glass cleaner or water to clean the scanner glass thoroughly.
   • Pay special attention to the area corresponding to where the yellow line appears on the printed or scanned pages.
4. Dry the Glass:
   • Use a dry lint-free cloth to dry the scanner glass completely.
5. Close the Scanner Lid:
   • Close the scanner lid once you've cleaned the glass.

Step 2: Clean the ADF (Automatic Document Feeder) (If Applicable)

1. Open the ADF Cover:
   • If your printer has an ADF, open the cover to access the scanning area.
2. Clean the ADF Rollers and Glass:
   • Use a lint-free cloth slightly moistened with water to clean the rollers and the glass strip under the ADF.
   • Make sure there is no debris or dirt on the rollers or the glass.
3. Close the ADF Cover:
   • Close the ADF cover once you've cleaned the rollers and glass.

Step 3: Perform a Printer Self-Test

1. Print a Self-Test Page:
   • Use the printer's control panel to print a self-test page. Refer to your printer's manual for instructions on how to do this.
   • Check if the yellow line appears on the self-test page. If it does, the issue is likely with the printer itself.
   • If the self-test page is clean, the problem may be related to the scanner.

Step 4: Check and Replace Ink or Toner Cartridges

1. Inspect Ink or Toner Cartridges:
   • If your printer uses cartridges, check them for any leaks or damages. Replace any damaged cartridges.
   • If the cartridges are low on ink or toner, consider replacing them, as low levels can sometimes cause printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support