App-Scan to email. Msg-Cannot connect to web services.Busy. Retry.

[jstevesthompson]

 I am definitely online but unable to use the app "scan to email" b/c I  have never been able to enter an email addy. I have no idea why I get the msg that the server is busy, try again.

[Nal_NR]

Hi @jstevesthompson,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you!

I understand that you are facing issues with scanning to email.

This printer does not support digital send features (SMTP) if in case if you are trying.

EWS > Scan > Scan to Email requires the SMTP setup.

Instead, the printer depends on "Apps" setup as described in the User Guide starting on Page 34

Scan to Email using HP Scan

Scan to PDF using HP Smart and then Share to email

Preparation

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installed software places two shortcut icons on the Desktop named for the printer.

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start
• Open Category Software and Drivers
• Topic: Software-Utility
• Download-and-Save  the current version of the Easy Start wrapper to install your print software
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes > Easy Start..The Journey

Full Administrator Rights are required to complete the HP Software installation.
About 2/3 of the way through the setup, you will be allowed to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
You can skip/ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip/ignore the suggestion(s) regarding the Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications/software might depend.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES:

Disconnect from Virtual Private Network (VPN) connection before downloading.

HP Smart requires that you sign into the application using your HP Account credentials.
Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.

FAQ examples:

What are the requirements to use the HP Smart app?
Which printers are compatible with the HP Smart app?
Why do I need to sign in or create an account to use the HP Smart app features?
Older versions of the HP Smart app no longer support the login feature.
Update the application to the latest version to access/use HP Smart

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!