Apple says software is available to update scanning in OS Sierra...HP website says NO..who is right

[PVH94]

HP C7280 will Print but WILL  NOT SCAN  after installing Apple OS Sierra...

Have tried HP Easy Scan and it does not work...

checked the apple site today and it says that there are new drivers to support Print, Scan and Fax

However, cannot find the drivers on the HP website...

who is right...are there drivers available

[The_Fossette]

Hi @PVH94

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are unable to scan after installing Mac OS Sierra.

I’d love to help!

Follow the below steps to fix scan on your computer.

Please download the driver from the below link and installs it.

http://hp.care/2gVkJ6m

After the driver is installed, perform the below steps.

1.) From System Preferences, click on Print & Scan.

2.) Click the Plus sign.

3.) Select the listed HP Photosmart C7280 All-in-One Printer.

4.) Click the drop-down menu next to Use or Print Using and click on Select Printer Software.

5.) Select the HP Photosmart C7280 All-in-One Printer from the list.

6.) Click OK to confirm your selection and add the printer, then try printing using the configured print queue.

7.) Use HP Easy scan for scanning.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[iab2014]

Hello...i have the same question for El Capitan.  The HP website does not have drivers for system.

Help is appreciated.

[PVH94]

Very appreciative of the help...unfortunately, the answer does not work...had in fact already tried that...

I solved my problem by swapping printers with my wife (yes, she had the new printer)...I run OS Sierra with her (now my) printer...works perfectly...She runs OS El Capitain with my (now her) printer...works perfectly...she will not upgrade to OS Sierra..our problem is solved...again, thanks for trying...

[The_Fossette]

Hi @PVH94

Thank you for posting back.

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[iab2014]

Hello,

I just tried installing the driver below...the printer is working.  However, the scan utility says that the scanner is not available.  

I am not sure what else to do.  It was working fine yesterday and not working today.  I am not sure what happened.  

Any suggestions?

Thank you for your assistance/

[The_Fossette]

Hi @iab2014

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to scan from your Mac computer.

I’d love to help!

I recommend you to use HP Easy scan application to scan from your computer.

Follow the steps in the below link.

http://hp.care/2ffHTph

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[iab2014 · Accepted solution]

Hello,

Thank you for your response.  I had tried it from the previous response...and it did not work.  Then it occurred to me that I should reboot the mac...and it worked after that!

Thank you!

Best regards

[The_Fossette]

Hi @iab2014

Thank you for posting back.

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!