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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-18-2017 02:14 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (32-bit)

I purchased printer cartridge 901 and got home to discover I need 902 (both Black HP Cartridges)  Can I still use 902?  Are 901 and 902 cartridges interchangeable?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2017 03:56 PM

HP Recommended

Hello, @mawmawof4 - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


No, the HP 901 & 902 cartridges are not interchangeable. You need to use the HP 902 cartridge on your printer.

Try to exchange the cartridge from the store to get the correct cartridge.


I hope that answers your concern adequately. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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1 REPLY 1

‎08-19-2017 03:56 PM

HP Recommended

Hello, @mawmawof4 - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


No, the HP 901 & 902 cartridges are not interchangeable. You need to use the HP 902 cartridge on your printer.

Try to exchange the cartridge from the store to get the correct cartridge.


I hope that answers your concern adequately. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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