Are there any updates for hp4100e

[Frank1030]

4100e won't copy but prints from android phone

[SmithaP]

@Frank1030 
Thank you for reaching out to the HP Support Community. We’re glad to have you here and are happy to assist you.

If your HP DeskJet 4100e series printer can print from an Android device but is not able to copy, there are a few steps you can take to troubleshoot and resolve the issue:

1. Check the Basics:

   • Make sure the printer is powered on and there is paper loaded into the tray.
   • Ensure the scanner lid is properly closed before attempting to copy.

2. Inspect the Scanner Bed:

   • Open the scanner lid and check for any dust or debris on the scanner glass.
   • Clean the scanner glass with a soft, lint-free cloth to remove any particles that might interfere with the scanning process.

3. Perform a Hard Reset:

   • Turn off the printer and unplug it from the power source.
   • Wait for about 60 seconds, then plug it back in and turn the printer on.
   • Attempt to make a copy again to see if the issue persists.

4. Copy Settings:

   • Verify that you are using the correct copy settings.
   • Use the printer’s control panel to select black-and-white or color copy and adjust the number of copies as needed.

5. Update Printer Firmware:

   • Check for any firmware updates available for your printer model. Updated firmware can resolve existing issues and improve functionality.
   • You can update the firmware through the HP Smart App or by downloading it from the HP Support website.

6. Test with a Different Document:

   • Try copying a different document or photo to ensure the issue is not with the original item being copied.

Let us know how it goes after following these steps. We’ll be glad to help if the issue persists.