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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-27-2022 05:05 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Original owner of the OfficeJet Pro All-in-1 printer.  No problems since purchase 2017.  Set up Wifi printing 2 yrs ago - no problem.  Used fax many times no issues.  Needed to customize faxes and discovered FAX SET UP WIZARD IS LOCKED.  Spent hr now all over the HP site.  Nothing even close to my issue.  I just need a clue how to UNLOCK THE FAX SET-UP WIZARD.  I tried removing device and current SW, then reinstalled everything.  FAX WIZARD  still locked.  This is a great printer, scanner, & has faxed fine since purchase (5 yrs ago).  Not used as much now, maybe 3 days per week and faxing about 3 TIMES a month.  PLEASE SOMEONE share the secret of UNLOCKING THE FAX SET UP WIZARD.   Thx. 🤔🙄😪😳

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