• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-27-2022 05:05 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Original owner of the OfficeJet Pro All-in-1 printer.  No problems since purchase 2017.  Set up Wifi printing 2 yrs ago - no problem.  Used fax many times no issues.  Needed to customize faxes and discovered FAX SET UP WIZARD IS LOCKED.  Spent hr now all over the HP site.  Nothing even close to my issue.  I just need a clue how to UNLOCK THE FAX SET-UP WIZARD.  I tried removing device and current SW, then reinstalled everything.  FAX WIZARD  still locked.  This is a great printer, scanner, & has faxed fine since purchase (5 yrs ago).  Not used as much now, maybe 3 days per week and faxing about 3 TIMES a month.  PLEASE SOMEONE share the secret of UNLOCKING THE FAX SET UP WIZARD.   Thx. 🤔🙄😪😳

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.