Authentication problem with Scan to Network Folder

[ericbro]

Just setting up a new Win 11 computer, trying to set up Scan to Network Folder.  Going through the set up in EWS, but keep getting "Incorrect credentials. Check your username/password and try again."  Tried using (1) the name on my user folder on C:\\, (2) my First[space]Last name as shown in Settings > Accounts, (3) my email address.  Paired all three of those usernames with what I thought was my password, and/or with my password in account.Microsoft.com.

Sometimes one or more of those combinations results in "Invalid shared folder. Check your network path and try again.", but since some of those combinations result in credential error I figure I have the path formatted ok ("\\[name on my user folder]\documents").

I'm going nuts.  Can anyone help?

[Irfan_06]

Hi @ericbro,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Update the printer firmware by clicking on this link.

C) Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ericbro]

Thanks for the response, but I think you responded to the wrong inquiry.  My problem is with an authentication issue.

[Repairatrooper]

Authentication is like this, some information might  be model dependant, so if this does not resolve, please post back with your model number.

Domain: this is either your actual domain that your user login is connected to. If you do not use a domain, insert the name of the computer in this spot.

UserName: Should be the login name that you use for the computer. We often setup a separate local user and give it rights only to read/write to the shared folder.

Password: what ever password is associated with this user.

If you have created your login using a MIcrosoft account ID, it is usually easier to create a new local user. In some cases, rather than strictly a user name I have found that I need to use the following as the username : 

domain(or workstation name)\user name

[Irfan_06]

Hi @ericbro,

The issue requires advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[ericbro]

Thank you.  I'll try that and give you a thumbs up if that works.

[ericbro]

Thanks for the idea, but my post never got a response.  Since it isn't a productivity-killing problem - just an unfortunate inconvenience - I guess I'll just live with it.