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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-09-2020 02:45 PM

HP Recommended
Product: Photosmart 7520 seriespr
Operating System: Microsoft Windows 10 (64-bit)

printer works fine with single pages on glass; if I try to use Auto Document feeder, it starts to load 1st page, then stops. I've looked for a doc on how to clean and/or replace rollers, but no luck so far. If anyone has a link to this info, I'd appreciate it, Thanks, John b

1 REPLY 1

‎04-14-2020 09:44 AM

HP Recommended

Hi @Johnbrophy

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "ADF Pick issues" issue. 

 

Try the steps below to resolve the issue-

 

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover.

    Lifting the ADF cover

  6. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad

     

    Description 1.Paper pick roller 2.Separator 

  7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  8. Use the damp cloth to clean the paper pick rollers and the separator pad.

  9. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  10. Close the ADF cover.

  11. Reconnect the power cord to the printer, and then turn on the printer.

  12. Slide in the paper width guides until they rest against the sides of the paper.

  13. Try to scan or copy with the ADF.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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