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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-21-2021 06:18 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

Hello, the automatic document feeder is not picking up paper for scanning. Previously, it would state that the paper was loaded but would not scan. Now, it is not loading the paper. Any suggestions please? Thank you.

Category:
5 people had the same question
3 REPLIES 3

‎06-24-2021 07:44 AM

HP Recommended

@Akwugo1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Are you getting any error code or message while scanning?
  • What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎08-12-2021 09:48 AM

HP Recommended

Good morning,

Are you able to scan? I just purchased this product, and I am not able to scan documents through the feeder.

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‎08-20-2021 05:25 AM

HP Recommended

@DDC83

 

Welcome to the HP Support Community.

 

Which Printer do you have? Do you get any error message? To which device is the Printer connected and how?

 

Are you able to copy from the feeder?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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