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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-17-2020 10:16 AM

HP Recommended
Product: 9010

My new printer 9010 will not take sheets from the feeder when I try to scan. I found a similar problem in the HP community and followed all the steps but now the link to reinstall the driver gives NOT FOUND. Can you provide a new link?

Old Link

https://whp-hou9.cold.extweb.hp.com/pub/softlib/software13/printers/HPEasyStart_9_5_3891_33.exe

 

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1 REPLY 1

‎11-17-2020 12:23 PM

HP Recommended

Hi,

Please follow below link to install the printer software, be sure to select the HP Basic Driver or the HP Full Feature Software option:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_12_1_5139_03.exe

 

Once completing the installation, open the HP Officejet Pro 9010 software, select Scan and then select Manage Scan to Computer.

 

Ensure the feature is enabled, and that you select from the printer the EXACT name as listed within the Manage Scan to Computer dialog, without any added words prior or after the computer name.

 

Shlomi



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