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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-27-2022 07:19 AM

HP Recommended
Operating System: Microsoft Windows 11

Hallo,

seit heute habe ich beim Scannen über den Vorlageneinzug einen Balken der von oben nach unten ca. 5 cm vom rechten Rand

aus im eingescannten Dokument erscheint.

Beim Scannen über das Scannerglas erscheint dieser Balken nicht. Habe schon alle möglichen Voreinstellungen, den Scanbereich,

die Auflösung usw. geändert. ohne Erfolg.

Wer hatte dies auch schon oder weiß wie ich diesen Balken wegbekomme.

Danke schön

Category:
1 REPLY 1

‎08-27-2022 11:34 AM

HP Recommended

Hey @Tina_2022 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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