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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Engage 2D G2 Barcode Scanner
Microsoft Windows 11

We just recently purchased an Engage 2D G2 barcode scanner to be used to scan devices into our inventory system. When testing it out, I notice that I cannot scan the QR code for our HP 14 G7 Chromebooks. I suspect that the scanner cannot read the gray code on the black background. Are there any settings that I can adjust for the scanner in order to read this code? I have also downloaded the Barcode Scanner N-Series Configuration Utility but can't seem to find a setting that will help. Thanks in advance for the help!

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