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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-06-2017 08:44 AM

HP Recommended
Product: HP 8600 all-in-one printer
Operating System: Microsoft Windows 10 (32-bit)

Scanning works perfectly, but the results are always in black and white, not color. Help?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2017 11:48 AM

HP Recommended

Hi,

 

Where do you sacn from ? From printer software on your computer OR from printer control panel ? Please try from computer

 

(a) Double click printer icon on desktop,

(b) Click Scan a Document or Photo,

(c) Select Color from Output type,

(d) Click Scan

 

Note: You can set it as default

 

(a) and (b) as above

(c) Click Advanced settings,

(d) Output type Color,

(e) Click Ok then Scan.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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5 REPLIES 5

‎03-06-2017 11:48 AM

HP Recommended

Hi,

 

Where do you sacn from ? From printer software on your computer OR from printer control panel ? Please try from computer

 

(a) Double click printer icon on desktop,

(b) Click Scan a Document or Photo,

(c) Select Color from Output type,

(d) Click Scan

 

Note: You can set it as default

 

(a) and (b) as above

(c) Click Advanced settings,

(d) Output type Color,

(e) Click Ok then Scan.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-06-2017 12:13 PM

HP Recommended

Got it!!!  Thanks tons!!!

Was this reply helpful? Yes No

‎03-06-2017 12:18 PM

HP Recommended

Good morning,

 

You are welcome

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-26-2018 08:17 AM

HP Recommended

 

My scans from HP8600 panel were not working, so I went into HP Print and Scan Doctor to attempt a repair (I have had sucess with repairs doing that).  In the process, I was prompted for an update to my existing version 5.1, which I accepted and did. 

 

HP Print and Scan Doctor managed to fix scanning problem, but now my scans result in black and white only. 

 

I am connected via wired cable to router and am using Windows 10-64x desktop. 

 

I read somewhere to click on a desktop "printer icon" to switch on "scan in color", but I am not clear that there is a printer icon existing on my desktop screen. 

 

I would like to be able to scan from my computer, sometimes, rather than from the printer's panel, but I am not aware of how to do that; too many icons on my desktop to be certain of which one needs to be opened. 

 

Please help.

 

VinceB. 

 

Was this reply helpful? Yes No

‎04-26-2018 08:32 AM

HP Recommended
Hello:
I am attempting to scan from the HP8600 control panel and am using Windows10. 
Where is the "printer icon"?  I do have a shortcut on my Win10 desktop screen that when clicked opens DeviceSetup.exe; I don't think that is what I must use.

How do I open the "printer software" on my computer? Can you give me the proper path? There are times when I would prefer to scan or print from the computer/keyboard rather than at the HP8600 control panel. 

Please help.

Regards, 
VinceB. 
 

@banhienwrote:

Hi,

 

Where do you sacn from ? From printer software on your computer OR from printer control panel ? Please try from computer

 

(a) Double click printer icon on desktop,

(b) Click Scan a Document or Photo,

(c) Select Color from Output type,

(d) Click Scan

 

Note: You can set it as default

 

(a) and (b) as above

(c) Click Advanced settings,

(d) Output type Color,

(e) Click Ok then Scan.

 

Regards.

 

Was this reply helpful? Yes No
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