Black and white scanning only

[jcs17]

Scanning works perfectly, but the results are always in black and white, not color. Help?

[banhien · Accepted solution]

Hi,

Where do you sacn from ? From printer software on your computer OR from printer control panel ? Please try from computer

(a) Double click printer icon on desktop,

(b) Click Scan a Document or Photo,

(c) Select Color from Output type,

(d) Click Scan

Note: You can set it as default

(a) and (b) as above

(c) Click Advanced settings,

(d) Output type Color,

(e) Click Ok then Scan.

Regards.

[jcs17]

Got it!!!  Thanks tons!!!

[banhien]

Good morning,

You are welcome

Regards.

[VinceB2]

My scans from HP8600 panel were not working, so I went into HP Print and Scan Doctor to attempt a repair (I have had sucess with repairs doing that).  In the process, I was prompted for an update to my existing version 5.1, which I accepted and did. 

HP Print and Scan Doctor managed to fix scanning problem, but now my scans result in black and white only. 

I am connected via wired cable to router and am using Windows 10-64x desktop. 

I read somewhere to click on a desktop "printer icon" to switch on "scan in color", but I am not clear that there is a printer icon existing on my desktop screen. 

I would like to be able to scan from my computer, sometimes, rather than from the printer's panel, but I am not aware of how to do that; too many icons on my desktop to be certain of which one needs to be opened. 

Please help.

VinceB. 

[VinceB2]

Hello:

I am attempting to scan from the HP8600 control panel and am using Windows10. 
Where is the "printer icon"?  I do have a shortcut on my Win10 desktop screen that when clicked opens DeviceSetup.exe; I don't think that is what I must use.

How do I open the "printer software" on my computer? Can you give me the proper path? There are times when I would prefer to scan or print from the computer/keyboard rather than at the HP8600 control panel. 

Please help.

Regards, 
VinceB. 
 

---

@banhienwrote:

Hi,

Where do you sacn from ? From printer software on your computer OR from printer control panel ? Please try from computer

(a) Double click printer icon on desktop,

(b) Click Scan a Document or Photo,

(c) Select Color from Output type,

(d) Click Scan

Note: You can set it as default

(a) and (b) as above

(c) Click Advanced settings,

(d) Output type Color,

(e) Click Ok then Scan.

Regards.

---