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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-17-2020 05:04 PM

HP Recommended

I've tried everything to fix this.

 

I just bought this all in one scanner/copier/printer overseas in South America. I've added a picture to show exactly what is going on. 

These black lines come out when i scan or copy....it has to be the device that scans. It was only showing up on the side a few scans ago, now it's horizontal across the top, too. 

So frustrating. - HELP PLEASE

 

black lines.JPG

2 REPLIES 2

‎08-19-2020 10:01 AM

HP Recommended

This has to have happened to someone else. 😞

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‎08-22-2020 07:05 AM

HP Recommended

@SmokeNala, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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