Black vertical lines on scanned copies

[IL57]

My HP Color LaserJet MFP M281fdw recently started showing multiple vertical black lines whenever I scan a document (see below). The lines are there whether I use the ADF or the flatbed. The lines are always in the same place. I followed HP glass cleaning instructions, however the lines are still there. The lines DO NOT appear when I print a page from the printer. 

[Andr-1611]

Hello @IL57 ,
Welcome to the HP Support Community!

You must clean these two glass surfaces. See here, then "Step 2: Clean the scanner" > Printers with a flatbed scanner glass and lid.

Then have a look at the picture 1: Clean the scanner glass and under the lid, and any glass or white strips (if present)

• 3- Glass ADF scanner strip and
• 4- Main scanner glass

Hope this helps! Keep me posted.
Andreas

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[IL57]

Did not resolve the problem.

[Andr-1611]

I'm sorry, let's move on with Step 6: Service or replace the printer

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!