Blank Copies

[JGS4]

I have an OfficeJet Pro 8500 A909a  printer/copier/fax.  I replaced the ink jet cartridges, and now get blank copies when I use the copy machine.  I followed HP customer support instructions to check for power-related problem and ink cartridge issue.  Scanner light illuminates and moves across the glass but I'm still getting blank copies.  Please help. 

[Betty0610]

@JGS4

Welcome to the HP Support Community.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

Does this happen even with scanning and printing? It could be a case of faulty new ink cartridges too. If you have another set of ink cartridges, do try that.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[JGS4]

Hello Betty0610,

Thanks for your response.  I followed all those instructions and still get blank copies.  This does not happen with printing.  I don't have another set of ink cartridges.  Could something else be causing this problem? 

[Kumar0307 · Accepted solution]

@JGS4

Make sure you are placing the document print side down on the scanner glass. Try to make a Black and Color copy.

If you are able to print fine in Black and Color but the copies do not work, it seems like an issue with the Scanner mechanism in the printer. 

Are you able to print test pages from the printer? 

1. Press the Setup button.

2. Select Print Report.

3. Select Print Quality Page.

4. Press OK.

Also, Use an automated tool to clean the printhead

1. Press the Setup button.

2. Select Tools.

3. Select Clean Printhead.

4. Wait while the printer cleans the printhead.

5. A test page prints after the printhead is cleaned.

For more info on resolving copy issues, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Geki61]

I have a problem with printing copy documents from my computer or copying documents on the printer glass or through the feeder. The copies come out completely or almost blank. I have done the print quality test and it prints perfectly and aligned correctly so no ink issues so far as I can understand.

[Geki61]

Sorry, forgot to add that I have tried unplugging as suggested above but without success.