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Locked

‎11-19-2018 02:07 PM

HP Recommended
Product: HP office jet 4630

Machine will not turn off unless unplugged. Troubleshooting with USB or wireless , it says there is no connection.

Power button blinking, screen showing error code.

4 people had the same question
1 REPLY 1

‎11-20-2018 05:50 PM

HP Recommended

@janeford

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and I understand your concerns

 

Let's start with a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Also update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/53050...

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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