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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-27-2023 01:23 PM

HP Recommended

Just set up this new printer, and everything is working fine except for scanning.  No matter what I put on the glass, I get a file that's just garbage - colored lines and nothing more (see below).   Not sure if there's a way to fix this?  Thank you.Photo_2023-07-27_140044.jpg

Category:
3 REPLIES 3

‎08-01-2023 12:23 AM

HP Recommended

Hi @rcspencer1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to print and copy normally without any issues?

 

Perform the steps from this document and see if that helps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎08-01-2023 05:14 AM

HP Recommended

Thanks so much for your reply, and yes everything else works just fine.  However, I decided to return the printer since I lost confidence the problem would be able to be resolved.  Thanks again. 

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‎08-01-2023 08:38 PM

HP Recommended

Hi @rcspencer1,

 

Thanks for writing back. Do keep us posted if anything in the future. 

Nal_NR-Moderator
I am an HP Employee

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