C4580 scanner stopped working

[Phubert72]

Hello,

I'm facing the same problem than the following (scanner issue on wifi):

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/C4580-scanner-stopped-working/m-p/8468652

I followed all steps from the messages of this topic, but the solution is not described at the end...

How to resolve this issue?  Please help me.

Thanks

[Elohi_NR]

Hi @Phubert72,

Welcome to the HP Support Community. 

I'd like to help!

Are you able to copy?

Did you try using HP scan and capture, mentioned in the link you shared?

Please follow the steps from this document and see how it goes. 

Also, update the firmware. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Phubert72,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!